Managed IT Services
What is managed IT?
Managed IT (also called managed services or MSP) is a model in which a business outsources its IT operations to an outside provider for a predictable monthly fee. The provider handles monitoring, helpdesk, security, backups, patching, and strategic planning. The business gets enterprise-grade IT without the cost of a full in-house team.
We run your IT so you can run your business. Flat monthly fee, 24/7 monitoring, and a local team that picks up the phone when something breaks. You get unlimited remote helpdesk, monthly on-site engineer visits, backup and disaster recovery, and a virtual CIO to help you plan ahead. For most businesses, the total cost lands well below a single in-house IT hire, and the coverage is broader.
What We Provide
- Enterprise Antivirus and Anti-Spyware
- 24x7x365 system monitoring
- Unlimited remote support
- Network security and antivirus management
- Local and offsite backup management
- IT asset and vendor management
- Office 365 account management
- Disaster Recovery Plan creation and management
- Helpdesk ticketing system access
- Weekly backup reports
- Monthly system health reports
- Monthly network engineer visits
- Unlimited Chief Information Officer consulting
Additional capabilities
- Project Management
- Server Installation and Upgrades
- Network Design
- Network Security
- Budget Planning
- Network Analysis and Evaluations
- Workflow Planning
- Microsoft Office 365 Management
- Security Awareness Training for your Staff
- Relocation Services
- Cloud Solutions
- Virtual CIO Services
- Windows Support
- Full Service IT Support
Frequently Asked Questions
How much does managed IT cost for a small business?
Pricing is typically per user or per device, plus a base platform fee. For most small businesses, total managed IT spending lands well below the cost of a single in-house IT hire, while delivering broader coverage (monitoring, security, helpdesk, planning). We provide a fixed monthly quote after a no-cost assessment, so you know exactly what to budget.
How fast do you respond to issues?
Critical issues (business down, security incidents) get a response within 15 minutes during business hours. Standard tickets are typically picked up within 30 to 60 minutes. Most user issues are resolved on the first contact through remote support, with on-site dispatch when hands-on work is required.
What is included in your monthly fee?
Unlimited remote helpdesk, 24/7 monitoring, antivirus and patch management, backup management, Microsoft 365 administration, monthly health reports, monthly on-site engineer visits, and unlimited virtual CIO consulting. Hardware purchases, major projects, and after-hours emergency work are scoped separately so there are no surprise bills.
Do you work with our existing IT team?
Yes. We support full outsourcing, co-managed IT (we partner with your internal IT person or team), and project-only engagements. Co-managed is a great fit when your internal person handles day-to-day institutional knowledge and we provide tools, escalation, after-hours coverage, and specialty work like security and cloud.
Trusted Technology Alliances
The Right Partners
We work with some of the most trusted brands in the industry, so you get enterprise-grade hardware, software, and security at the right price for your business.
Ready to get started?
Contact us today for a free consultation.